Chief Operating Officer

Key Responsibilities

Strategic Leadership

• Develop and execute operational strategies aligned with Panorama Global’s vision and business objectives.
• Oversee strategy for managing growth, change, and organizational development.
• Champion data-driven decision-making and track performance metrics across business systems and functions.
• Collaborate with the CEO to translate strategic goals into actionable plans.

Operations Management and Innovation

• Lead daily operations of a complex service-oriented organization.
• Focus on people-first process improvement, alleviating pain points, managing resources, and creating opportunities for efficiency and enhanced productivity as the organization grows.
• Evaluate new business and revenue opportunities and support go/no go strategy, models, and analysis.
• Support key functional areas of grantmaking and fiscal sponsorship, ensuring grant and contract operations run smoothly and compliance requirements are met.
• Provide timely inputs for co-design and development of initiatives, proposals, briefings/debriefs, reports, and knowledge-sharing efforts.

Finance, Risk, and Compliance Oversight

• Support budget management and cost control in collaboration with the VP of Finance.
• Oversee financial audits and filing of IRS Form 990.
• Ensure financial processes are maximally efficient and provide service to partners with minimal friction.
• Ensure operational compliance with all regulatory, legal, and safety standards.
• Guide risk management strategies to mitigate potential business disruptions.
• Oversee the organization’s crisis management plan and business continuity strategies.

Technology Infrastructure

• Ensure IT systems, platforms, and organization-wide technology align with organizational needs.
• Assess, oversee, and supplement Panorama Global’s IT resources and data security in partnership with IT service provider.
• Implement tools for data tracking and business process improvements.

People & Culture

• Oversee and support People & Culture team
• In collaboration with the VP of People & Culture, ensure seamless and accurate delivery of HR services for all staff.
• Ensure strong HR policies, processes, compensation, benefits, and performance management systems are in place to attract and retain talent.
• Provide strategic counsel on enterprise growth, workforce planning, and organization-wide structure to meet the needs of staff and partners.

Ideal Candidate

Panorama Global seeks a seasoned operations leader with the vision and experience to thrive in a high-impact role. Adept at managing the complexities of a multifaceted nonprofit organization, the ideal candidate will bring demonstrated experience in sector-specific operational leadership, particularly experience in navigating rapid growth and new and emerging business opportunities.

This role requires a leader who is entrepreneurial, adaptable, and comfortable rolling up their sleeves. We seek an impact professional who embraces everyday challenges and ambiguity as opportunities to lean in and act, who demonstrates curiosity and a service mindset, and is committed to asking questions and learning.

The COO needs to be skilled at introducing and managing strategic growth while balancing the practical applications of daily operations on staff and client partners. This role is critical to fostering internal cohesion across departments; the ability to excel in building trust and collaborative relationships.

The new COO must possess the financial acumen necessary for high-level oversight of budgeting, financial planning, and risk management in a high-transaction, service-oriented nonprofit. They also bring a positive business mindset to assessing and analyzing ideas and opportunities to strengthen Panorama Global’s evolving platform for social change.

Embracing Panorama Global’s approach of people and partner-first leadership, this individual will have a strong voice at the executive leadership level and must be committed to adding value as a champion of the organization’s mission and goals. They will play an important internal leadership role in actively advancing a culture of accountability, inclusivity, and continuous improvement across the team.